Refund policy
Last updated: October 24, 2026
At TipTop Plaza, we want you to shop with confidence. This policy explains your right to withdraw from a purchase, how to return products, and how refunds are handled.
1. Your right to cancel a purchase
If you are a consumer purchasing online, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason, unless a legal exception applies.
For a single product, the withdrawal period generally starts on the day after you, or a person you designate other than the carrier, receive the product. If your order contains multiple products delivered separately, the period generally starts on the day after you receive the last product.
You can exercise your right to withdraw by submitting a return request through your customer account or by sending us a clear statement by email to info@tiptopplaza.com.
To access your customer account and submit a request, use the following link:
You do not need to give a reason for withdrawing. Your statutory right to withdraw is not dependent on our approval of your request.
2. How to submit a return or cancellation request
To submit a request through your customer account:
-
Open your customer account using the link above.
-
Enter your email address and follow the sign-in instructions.
-
Open the relevant order.
-
Select the option to request a return for delivered items or a cancellation for eligible items that have not yet shipped.
-
Select the relevant items and provide the requested information.
-
Submit your request.
You will receive confirmation of your request. We will review it and provide any necessary instructions.
A cancellation request does not automatically cancel an order. We will confirm whether cancellation is possible, taking into account the order's status and your statutory rights.
You may also notify us of your withdrawal by emailing info@tiptopplaza.com. Please include your order number and identify the products concerned.
If the online request function is unavailable or you need assistance, contact us by email. This does not remove or limit your statutory consumer rights.
3. Returning products
After notifying us of your withdrawal, you must send the products back without unnecessary delay and no later than 14 days after informing us of your decision to withdraw.
Please contact us at info@tiptopplaza.com for return instructions before sending a package. This helps us identify your order and process the return correctly.
Our return address is:
TipTop Plaza
Oostendestraat 17
4826 KM Breda
The Netherlands
Please package the products securely and include your order details where possible.
4. Return shipping costs
If you return a product because you have changed your mind, you are responsible for the direct cost of returning it, provided we informed you of this before your purchase as required by law.
For products that are defective, damaged on arrival, or incorrectly delivered, contact us at info@tiptopplaza.com. We will help resolve the issue in accordance with your statutory rights, including applicable rules on return costs.
No restocking fee is charged for returns.
5. Condition of returned products
You may handle and inspect a product to the extent reasonably necessary to establish its nature, characteristics, and functioning, as you would be able to do in a physical shop.
You may be responsible for a reduction in the product's value if that reduction results from handling beyond what is necessary to inspect the product.
Please return products securely packaged. Original packaging is appreciated where available, but it does not remove your statutory rights if it is missing.
Any legal exceptions to the right of withdrawal apply only where the relevant legal conditions are met. Where required, we will inform you of an applicable exception before purchase.
6. Refunds
If you validly withdraw from your purchase, we will refund the amounts you are legally entitled to receive.
If you withdraw from the entire order, we will also refund the standard delivery costs paid for the original order. We are not required to refund additional costs resulting from your choice of a more expensive delivery method, to the extent permitted by law.
If you return only part of an order, the original delivery costs are generally not refunded, except where applicable law requires otherwise.
We will issue your refund without unnecessary delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we have received the returned products or you have provided evidence that you sent them back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise. We will not charge you a fee for the refund.
7. Damaged, defective, or incorrect products
If your product arrives damaged, is defective, or does not match your order, contact us at info@tiptopplaza.com.
Please include your order number and, where helpful, photographs or a description of the issue.
We will assess the situation and help provide an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, or termination of the purchase agreement and a refund.
Nothing in this policy limits your statutory rights regarding products that do not conform to the purchase agreement.
8. Exceptions to the right of withdrawal
The right of withdrawal does not apply in certain situations established by law. Depending on the product and the circumstances, exceptions may include personalised goods, certain perishable products, or sealed goods that are not suitable for return for health or hygiene reasons where the seal has been broken after delivery.
These exceptions apply only when the legal requirements are satisfied. We will provide any required information about an applicable exception before purchase.
9. Contact us
If you have questions about returns, cancellations, or refunds, contact us:
TipTop Plaza
Oostendestraat 17
4826 KM Breda
The Netherlands
Email: info@tiptopplaza.com
Chamber of Commerce (KvK) number: 99276763
VAT identification number: NL005381271B55
Model withdrawal form
You may use the following form to withdraw from your purchase. Use of this form is not mandatory if you notify us of your decision in another clear way.
To: TipTop Plaza
Email: info@tiptopplaza.com
I hereby give notice that I withdraw from my contract of sale for the following products:
Order number:
Product(s):
Ordered on:
Received on:
Consumer name:
Consumer address:
Date:
Please send this form or another clear statement of withdrawal to info@tiptopplaza.com.
