Privacy Policy – TipTop Plaza

Last updated: 24 October 2026

1. Who We Are

TipTop Plaza operates this online store and is responsible for processing personal information in connection with its operation.

Business name: TipTop Plaza
Business address: Oostendestraat 17, 4826 KM Breda, The Netherlands
Email: info@tiptopplaza.com

Please contact us using the details above if you have questions about this Privacy Policy or how we process your personal information.

2. Personal Information We Collect

We collect personal information that is necessary to operate our store, process orders, provide customer support and improve our services.

Depending on how you interact with our store, this may include:

• Contact details: your name, email address, telephone number when provided, and billing or delivery address.

• Order information: products ordered, order history, payment status, delivery details, returns and cancellations.

• Payment information: payment-related information processed through the payment provider you select. Full payment card details are generally handled by the relevant payment provider rather than stored by us.

• Customer communications: information you provide when contacting our support team or submitting a review.

• Technical and usage information: IP address, browser type, device information, time zone, pages and products viewed, interactions with our store and referral information.

• Marketing preferences: whether you have subscribed to marketing communications and your related preferences.

We obtain this information directly from you, automatically through your use of our website, and from service providers involved in processing your order or supporting our store.

3. How We Use Your Information

We use personal information for the following purposes:

• To process payments, confirm orders and deliver products.

• To coordinate shipping and communicate delivery information.

• To respond to questions, complaints and requests.

• To manage returns, cancellations and refunds.

• To maintain our accounts and comply with tax, accounting and other legal obligations.

• To protect our store, prevent fraud, maintain security and investigate suspicious activity.

• To understand how visitors use our store and improve our website, where permitted.

• To send marketing communications where we are permitted to do so and, where required, you have given consent.

• To measure advertising performance and provide relevant advertising where the relevant tools are enabled and the required consent has been obtained.

4. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:

• Contract: to process and fulfil your order and provide the services you request.

• Legal obligation: to comply with applicable tax, accounting and other legal requirements.

• Legitimate interests: to secure our store, prevent fraud, handle customer enquiries and maintain and improve our business, where these interests do not override your rights.

• Consent: for activities such as certain marketing communications and non-essential cookies or tracking technologies when consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing carried out lawfully before withdrawal.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for essential functions such as the shopping cart, checkout, security and remembering your preferences.

Depending on the features enabled in our store, analytics and advertising technologies may also be used to understand website activity, measure marketing performance or personalise advertisements.

Where required by law, non-essential cookies and tracking technologies are used only after you have provided consent. You can change your cookie preferences using the cookie settings available on our website. Withdrawing consent does not affect the lawfulness of previous processing.

For more information about specific cookies, their purposes and their storage periods, please consult the cookie information and settings available on our website.

6. How We Share Personal Information

We share personal information only where reasonably necessary for the purposes described in this policy, where you have consented, or where disclosure is permitted or required by law.

Recipients may include:

• Shopify: our ecommerce platform and hosting provider, which supports our online store, checkout and related services.

• Payment providers: the providers used to process your payment and help protect transactions against fraud.

• Suppliers and fulfilment partners: third parties involved in preparing or shipping products. Some products may be shipped directly from a supplier to your delivery address.

• Shipping and delivery companies: to deliver your order and provide tracking information where available.

• Technology and service providers: providers of customer support, store maintenance, security, email services, reviews, analytics or advertising, where these services are used.

• Authorities and professional advisers: where necessary to comply with legal obligations, establish or defend legal claims, or protect our rights.

These organisations may process information under their own privacy notices and, where applicable, under contractual data protection obligations.

We do not sell personal information in exchange for money. If advertising or marketing integrations are enabled, certain online activity or identifiers may be shared with those providers for advertising purposes, subject to applicable law and your privacy choices.

7. Shopify and Third-Party Services

Our store is hosted by Shopify. Information you provide through our store may be processed by Shopify to provide checkout, order management, payments-related services and other store functions.

You can read more about Shopify's privacy practices here:

https://www.shopify.com/nl/juridisch/privacy

We may also use additional applications and service providers to support our store. The providers actually used depend on the features and integrations enabled in our store.

When you follow a link to a third-party website, that website's own privacy policy and terms apply to your interaction with it. We are not responsible for the privacy practices of websites that we do not operate.

8. International Data Transfers

Some of our service providers may process or store personal information outside the European Economic Area (EEA), including in countries where those providers operate.

Where personal information is transferred outside the EEA, we take the steps required by applicable data protection law, which may include relying on an adequacy decision or appropriate safeguards such as Standard Contractual Clauses.

For further information about a particular transfer, you may contact us using the details in this policy.

9. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling returns and disputes, maintaining business records and complying with legal obligations.

Some financial and tax records must be retained for statutory periods. When information is no longer required, we will delete it or otherwise handle it in accordance with applicable law.

We use reasonable technical and organisational measures to protect personal information. No method of storage or transmission can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on the applicable law and the circumstances, you may have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of your information.

• Request restriction of processing.

• Object to certain processing activities.

• Receive certain information in a portable format.

• Withdraw consent where processing is based on consent.

• Opt out of marketing communications.

To exercise your rights, contact us at info@tiptopplaza.com. We may need to verify your identity before handling your request, and certain legal exceptions may apply.

You may also lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

If additional privacy rights apply to you under the laws of your country or state, you may contact us using the same details.

11. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, offers and store updates where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us. You may still receive essential communications relating to orders, payments, delivery, returns or customer support.

12. Children's Privacy

Our store is not intended to be used by children without appropriate authorisation. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be published on this page with an updated date.

14. Contact Us

For questions about this Privacy Policy, your personal information or your privacy rights, contact:

TipTop Plaza
Oostendestraat 17
4826 KM Breda
The Netherlands

Email: info@tiptopplaza.com